Privacy Policy

NTT SmartConnect Corporation (hereinafter referred to as “Company”) fully recognizes the importance of personal information when conducting business and considers the appropriate handling of personal information to be a major social responsibility. The Company will follow the basic policy stated below and come together as one to protect personal information.

  1. (Acquisition, use, provision, and prohibition of unintended use of personal information)
    The Company will acquire personal information in an appropriate and fair manner and use the personal information only within the scope of the purpose of use set forth in the Handling of Personal Information. In addition, the Company will implement measures to prevent the use of personal information beyond the intended purpose of use.
  2. (Compliance with the laws, regulations, and other norms)
    The Company will comply with the Act on the Protection of Personal Information, other laws and regulations related to the protection of personal information, Act on the Use of Numbers to Identify a Specific Individual in Administrative Procedures (hereinafter referred to as “Individual Number Act”), and the guiding principles set forth by the national government and administrative committee and other norms.
  3. (Matters related to the prevention and correction of the leak, loss, or damage of personal information)
    The Company will implement the necessary and appropriate measures to prevent the leak, loss, or damage of the personal data handled by the Company and for other security management of the personal data.
  4. (Matters concerning responses to complaints and consultations)
    The Company will appropriately and quickly respond to inquiries and complaints from the customers concerning personal information. (The contact information for the inquiry desk is stated later.)
  5. (Continuous improvement of the personal information protection management system)
    The Company will continuously improve the internal management system for the protection of personal information and compliance with the Individual Number Act and the personal information protection management system.

Established on March 30, 2005
Revised on April 1, 2024
NTT SmartConnect Corporation
Takafumi Makiuchi, President

Inquiry desk for the handling of personal information, contact information for complaints about general personal information, and Chief Privacy Officer

To: Person in charge of personal information at NTT SmartConnect Corporation
Telephone number: 06-6147-5095 (Open 9:30 to 18:00 Monday through Friday)
Email: kojin@nttsmc.com

The job title of the Company’s Chief Privacy Officer is as follows:
General Manager of the Corporate Strategy Planning Department, NTT SmartConnect Corporation

(The Company may revise all or part of this Privacy Policy. In that case, the revision will be announced by reflecting such revision to the details of the Privacy Policy on the homepage.)
*Click here for the homepage of the NTT Group Information Security Policy
*Click here for other points to note concerning the website

Privacy Statement

I．Name and address of the entity handling personal information, as well as the name of the representative in case the entity is a corporation

Name of the entity: NTT SmartConnect Corporation
President: Takafumi Makiuchi
Address: 14th floor, Urbannet Midosuji Building, 4-2-13, Awajimachi, Chuo-ku,Osaka

II．Name or job title, affiliation, and contact information of the Chief Privacy Officer (or proxy)

Chief Privacy Officer: General Manager of the Corporate Strategy Planning Department
Email: kojin@nttsmc.com
Telephone number: 06-6147-5095 (Available 9:30 to 18:00 Monday through Friday)

III．Purpose of use of personal information

The purposes of use of the personal information provided to the Company are as follows. With the aim of improving customer satisfaction through confirmation of the details of the conversation and evaluation/training of the quality of the telephone responses, the details of the telephone conversation with the customer may be recorded in writing, audio recording or by electronic means.

1. Personal information about the customers and business partners

  • Identity confirmation and credit management of the customer
  • Response to inquiries and sending the requested materials
  • Provision of services *2
  • Calculation and invoice of the fees for the services *1
  • Maintaining security of the data center
  • Contacting the customer in relation to the above
  • Other scope necessary for the execution of the contract under the terms of use
  • Introducing, proposing, and consulting about the services *1
  • Asking to introduce a potential customer, and sending mail, such as rewards
  • Sending a request to participate in a questionnaire survey
  • Improve the quality and customer satisfaction of the services*1
  • Analysis, planning, development, and experiments with the services *1
  • Management and improvement of the facilities used for the provision of the services *1
  • Scope necessary for the execution of the work operations related to the services *1

Even after the termination of the contract with the customer for the services *1, the personal information may be used within the scope of the abovementioned purposes of use.

*1 Services refer to the following:
  • Housing services, cloud services, streaming services, and other platform services
  • Development of telecommunication systems (including related software and devices), undertaking or selling maintenance work, and leasing
  • Operations and agency operations concerning various information provision services, information processing services, and advertising utilizing communication networks
  • Operations concerning payment settlement for transactions conducted utilizing communication networks, as well as undertaking and providing proxy services for such operations
  • Acquisition, sales, licensing, management, and use of copyrights, design rights, trademark rights, and industrial property rights
  • Undertaking surveys, research, training, and consulting services in relation to the above
  • Any other operations ancillary or related to the above
*2 Provision of service includes commencement of service
  • provision, maintenance, handling trouble, changes, termination, transfers, successions, suspension of provision and ceasing the provision of service. The same shall apply to the following

IV．Joint use

The Company will jointly use the personal information in accordance with the provisions of Article 27 (5) (iii) of the Act on the Protection of Personal Information.

1.　Items of jointly used personal information

  • Name, details, application, start of provision, and date of suspension or abolition of the services the customer has applied for or is using
  • Name, address, telephone number, and email address of the customer
  • Customer’s contact information (name, address, telephone number, email address, etc.)
  • Status of handling the failure, information about the failure history, and information about the facilities used that are necessary for responding to the failure
  • Name, address, and telephone number of the person to be invoiced, account number and account name at a financial institution that is necessary for invoicing the fee, credit card number, and the status of past invoicing and payment
  • Information stated in the document presented to confirm the identity of the customer, or the items of information obtained from a third party, such as a public institution or credit bureau that correspond to personal information
  • Other items of information handled by the Company in relation to the application made by the customer for the use of the Company’s services, etc. that correspond to personal information

2.　Scope of persons who jointly use the information

  • NTT Business Solutions Corporation
  • NTT Marketing Act Co., Ltd.
  • NTT Marketing Act ProCX Corporation
  • NTT Fieldtechno Corporation
  • TelWel West Nippon Corporation
  • NTT Media Supply Co., Ltd.
  • NTT West Asset Planning Co., Ltd.
  • Japan Infra Waymark Co., Ltd.
  • NTTSportict Co., Ltd.

3. Purpose of use of the joint users

For introducing and proposing various services, planning and development of new services, as well as implementing measures to improve the quality of the services and CS (customer satisfaction) (including questionnaire surveys)

4.　Person responsible for the joint use

NTT SmartConnect Corporation

5.　Method of acquiring personal information

The personal information to be jointly used will be obtained by each of the companies listed in (2) above orally (by telephone or in person), input form on the website, contract, questionnaire, email, postcard, facsimile, or other documents (including electronically and magnetically created records).

V．Outsourcing

Handling of the personal information handled by the Company may be outsourced to the Company’s contractor in accordance with the provisions of Article 23 (5) (i) of the Act on the Protection of Personal Information.

VI．Provision to third parties

The Company will not provide personal information to any third parties beyond the scope of the Act on the Protection of Personal Information and other laws and regulations or the scope of consent given by the customer in advance.

VII．Voluntariness of providing personal information and the consequences of not providing the information

Provision of personal information to the Company is voluntary, but failure to provide such information may hinder the smooth provision of the services.

VIII．Name of the certified personal information protection organization and the complaint reception desk

The following certified personal information protection organization will also accept opinions about the handling of personal information by the Company.
*Only complaints about the handling of personal information will be accepted.

JIPDEC
Certified personal information protection organization Secretariat
Roppongi First Building, 9-9 Roppongi 1-chome, Minato-ku Tokyo 106-0032 Japan
03-5860-7565 / 0120-700-779

IX．About the browser, etc.

For the browser environment and cookies, see the Use of the website

X．Procedure for disclosure, etc.

The Company will quickly respond to requests for disclosure (notification of the purpose of use, disclosure, correction/addition/deletion of the details, suspension of use, elimination, suspension of provision to third parties and disclosure of the record of provision to third parties).
However, the Company will not be able to respond to such requests when the procedures set forth in a law or regulation will be hindered.

1. Procedure for requesting disclosure

Fill out the necessary forms i) and ii) or iii) below and send them by postal mail or email. (The requestor is required to pay the postage.)
Send to Ⅻ: Inquiry desk for the handling of personal information, point of contact for complaints concerning personal information After confirming that the requestor is the subject individual (or the proxy), the Company will respond using the disclosure method chosen by the customer.

i) Request form designated by the Company
Request for the disclosure of possessed personal data

ii) Document for identity confirmation
Photocopy of the driver’s license, individual number card (necessary in the case of specific personal information), passport or other public document

iii) If the requestor falls under any of the following, in addition to the documents stated in the above items, please submit the following documents.

①In the case the subject individual is a minor or adult ward, the legal representative

Required documents
  • Copy of family register
  • Document to verify the identity of the legal representative (copy of one public document, such as a driver’s license or passport)
  • In the case of an adult ward, certificate of registered matters

②The proxy entrusted by the principal in relation to requests for disclosure

Required documents
  • Letter or authorization (with the registered seal affixed)
  • Certificate of the seal-impression of the subject individual

■Request fee

  • Fee
    1,000 yen + consumption tax per request
  • Payment method
    In the case of a contracted service user, the fee shall be billed along with the service fees. In other cases, it is necessary to enclose postage stamps for the above amount along with the request form. If the enclosed postage stamps are insufficient, or no postage stamps are enclosed, such fact shall be reported; however, if payment is not made within the designated period of time, the request shall be deemed not to have been made.

■Also, the Company will not make the disclosure in the following cases:

  • When the subject individual cannot be identified, such as when the address stated in the request form, the address stated in the document used for identity confirmation, and the address registered with the Company do not match
  • In the case of making a request by proxy, the proxy cannot be identified
  • When the designated request form is incomplete
  • When the information that is sufficient to identify the subject individual is not presented
  • When it is likely to harm the life, physical well-being, property, or other rights of the subject individual or a third party
  • When it is likely to significantly hinder the proper implementation of the Company’s business
  • When it will violate a provision of another law or regulation

2. Correction, addition or deletion

The procedure for requesting a correction, addition or deletion of the personal information, suspension of use, or suspension of provision to third parties (hereinafter referred to as “Correction etc.”) is the same as i) and ii) or iii) in 1. Procedure for requesting disclosure.

(1) When the customer requests Correction etc., the Company will examine the details of the request. If the personal information is found to be false or the handling of the personal information is deemed inappropriate as a result of the examination, the Company will perform the Correction etc.

(2) Even when a request for Correction etc. is made, the Company may not perform the Correction etc. for all or part of the information in accordance with the provisions of the Act on the Protection of Personal Information. In this case, the Company will notify the fact of not making the Correction etc. and the reason thereof.

　　　　

XI．Measures implemented for the security management of the personal information

The Company has established Regulations on the Handling of Personal Information and other rules based on the personal information protection policy in conformity to JIS Q 15001 with the aim of strictly managing personal information, and the Company has implemented a personal information protection management system. In order to ensure proper handling of personal information, security management measures are being implemented from organizational, personnel, physical and technical perspectives.
For specific security management measures, please contact Ⅻ: Inquiry desk for the handling of personal information, the point of contact for complaints concerning personal information.

XII．Inquiry desk for the handling of personal information, point of contact for complaints concerning personal information

【Point of contact】 Personal information officer at NTT SmartConnect Corporation
【Address】14th floor, Urbannet Midosuji Building, 4-2-13, Awajimachi, Chuo-ku,Osaka 541-0047
【Telephone number】 06-6147-5095 (Open 9:30 to 18:00 Monday through Friday)
【Email】 kojin@nttsmc.com

XIII．Anonymized Personal Information

1. Policy on the handling of anonymized personal information

    　　　　　　　　　　　　　　　　　
  • When the Company creates anonymized personal information, in order to make such information impossible to identify a specific individual or restore the personal information in the creation process, the Company will implement measures in accordance with the provisions of the laws and regulations.
  • When the Company creates anonymized personal information, the Company will implement the necessary and appropriate measures for the security management of the anonymized personal information and make public the information items concerning individuals that are contained in the anonymized personal information.
  • When the Company provides the anonymized personal information to a third party, the Company will make public the information items concerning individuals that are contained in the anonymized personal information as well as the provision method.
  • When the Company provides the anonymized personal information to a third party, the Company will clarify to the third party that the provided information is anonymized personal information.
  • When the Company creates and handles anonymized personal information on its own, the Company will not collate the anonymized personal information with other information with the aim of identifying the individual concerning the personal information used for the creation of the anonymized personal information.
    • 　　　

2. Creation of anonymized personal information

As stated below, for personal data of purchasers, the Company will continuously create and provide to third parties information that has been processed to make it impossible to identify a specific individual (hereinafter referred to as “Anonymized Personal Information”).

3. Information items concerning individuals that are contained in the anonymized personal information and information items provided to third parties

The Company will partially delete, replace, generalize, or implement other measures for the following items when creating anonymized personal information, and provide to third parties.
■ Information about the purchaser: gender, age

4. Method of provision of anonymized personal information to third parties

By sending emails or issuing documents

XIV．Pseudonymized personal information

1. Creation of the pseudonymized personal information

When the Company creates pseudonymized personal information (information relating to an individual that is created by processing personal information to make it impossible to identify a specific individual unless collated with other information by implementing the measures set forth by law), the Company will implement the following measures.

(1) Properly process the information in accordance with the standards set forth by law

(2) Implement security measures for preventing the leak of deletion information or information concerning the processing method in accordance with the standards set forth by law

(3) Make public the information items contained in the created pseudonymized personal information

(4) Not act to identify the subject individual of the personal information used for the creation of such information

2. Use of the pseudonymized personal information

When the Company uses the pseudonymized personal information created by the Company, the Company will not handle such information beyond the scope necessary for achieving the initial purpose of use. Also, the Company will not collate the pseudonymized personal information with other information and will not identify the subject individual of the personal information used for the creation of such information.

3. Deletion of the pseudonymized personal information

When the Company no longer needs to use the personal data and deletion information that is pseudonymized personal information, the Company will delete without delay such personal data and deletion information.

4. Purpose of use of the pseudonymized personal information

The Company will use pseudonymized personal information for its own analysis for the improving the services, research and development, hiring, and research and development of new services.