Case Studies

HGC Global Communications LimitedA leading international telecommunications carrier in Hong Kong adopted the Dojima Data Center services
Supports OTT customer s’ business expansion into Japan with one-stop-shop managed connectivity and data center services

HGC Global Communications

HGC Global Communications Limited (HGC) is a leading Hong Kong and international fixed-line operator. With 23 overseas offices across 5 continents, the company owns extensive network coverage and infrastructure in Hong Kong and overseas, providing full-fledged telecom, data center services, ICT solutions and broadband services for local households, overseas, corporate and mass markets. HGC owns and operates an extensive fibre-optic network, including five cross-border telecom routes integrated into tier-one telecom operators in mainland China and connects with hundreds of world-class international telecom operators. HGC is one of Hong Kong’s largest Wi-Fi service providers, running over 29,000 Wi-Fi hotspots in Hong Kong. The company is committed to further investing and enriching its current infrastructure and, in parallel, adding on top the latest technologies and developing its infrastructure services and solutions.

Dennis Chan
AVP – OTT & ICT, International Business,
HGC Global Communications Limited

HGC Global Communications, a leading Hong Kong and international fixed-line operator, leverages the vast network and business know-how and assists end customers with one-stop connectivity and NTT SmartConnect Dojima Data Center services.

ChallengeImplementing a local PoP connection in western Japan to support overseas companies’ penetration in Japan.

HGC Global Communications (HGC) is a fully-fledged fixed-line operator and ICT service provider with extensive local and international network coverage, infrastructure and services. The company is committed to further investing and enriching its current infrastructure and, in parallel, adding on top the latest technologies.

“HGC has rich customer bases across different industries, including the Over-The-Top (OTT) media service, finance, manufacturing, e-commerce, and gaming industries. Among them, Japan is a significant and important market for video streaming and the gaming industries. HGC aims to offer one-stop managed network services and ICT solutions that support companies to expand their footprint into Japan, and hence, we established a point of presence (PoP) in Japan in 2017.”

HGC had first planned to establish PoPs in Tokyo and Osaka when they decided to enter Japan.

“When we planned to expand services in Japan, we knew that it is essential for us to establish connection bases not only in Tokyo but also in Osaka from the perspectives of cost and traffic efficiency. It is essential for us to safeguard the security by providing the best network resiliency as well. Osaka is the focal point of the internet for western Japan, where there are many IX service providers, telecom carriers, and ISPs, and the city is the best place for customers to expand business into the western Japan area. For these reasons, we started working to establish parallel connection bases in both Tokyo and Osaka.” (Chan)

SolutionHighlighting the benefit of diverse interconnections with extensive internet service providers.

“There are many data center providers in Tokyo but not in Osaka. HGC considered NTT SmartConnect’s Dojima Data Center as one of the options”

“When considering a suitable data center provider, we reviewed a series of stringent requirements. For example, whether they could ensure the service quality to meet customer demands; equip with carrier neutral connectivity; provide appropriate control and ensure safety. NTT SmartConnect fulfilled our requirements and standard, where they provide services under the strict workflow and management processes in international standard. With NTT’s familiarity with the internet and market circumstances in the western Japan area, NTT SmartConnect is one of our trusted service providers in Japan.” (Chan)

“There are many internet service providers gathering in Dojima. We highly valued NTT SmartConnect which offers the Optical Cabling Service (Dojima Connect), connecting directly to various internet providers. They also offered a wide range of value-added services and a flexible proposal in line with our requirements, which contributed to our decision to collaborate with them.” (Chan)

ResultsHigh-quality and cost-effective internet connectivity services.
Ensuring a highly secure communication environment with local support.

In 2017, the PoP was launched as implemented by HGC from NTT SmartConnect’s Dojima Data Center.

“NTT SmartConnect offers us one-stop data center and network connectivity services. We conducted most operations with the remote hand subscription service provided by NTT SmartConnect, especially for those that require urgent action.” (Chan)

“We were able to complete the whole process in a short period of time thanks to NTT SmartConnect, which supported us with the local application preparation such as the submission of the IP address application forms. As for the internet services, we were satisfied with the high quality upstream and reliable peering network, flexible remote hand service and NTT SmartConnect’s timely responses.” (Chan)

“NTT SmartConnect’s network service not only ensures high quality, but also cost effective. This allows customers to promptly expand business with the satisfactory service delivery” (Chan)

Future visionSupports overseas companies’ access to “always on” connectivity in Japan.

HGC understands customer requirement and provides support for customers to expand business with optimal levels of reliability and connectivity through NTT SmartConnect Dojima Data Center.

“Japan has a powerful presence for financial institutions and companies in Asia as one of the most advanced digital markets in the world. HGC, as the trusted one-stop solution provider, will continue to support overseas customers’ penetration in Japan market with high uptime and resilient connectivity fulfilling the customers’ need and expectations.” (Chan)

※The information contained in this article is current as of August 2020.

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