Remote Hands service is service in which skilled technicians provide operational support on behalf of our customers, including installation and maintenance of the equipment that customers entrust at our data centers. In situations where the customer cannot visit the center due to COVID-19, we can carry out routine tasks and deal with unexpected failures without the need for a customer visit.
Feature #1Supports – 24/7 year-round
Highly skilled technicians with extensive experience in server administration and data center management are on hand to support the comfortable and stable operation of our customers’ equipment—24/7 year-round.
Feature #2Extensive range of flexible options for installation support and maintenance
Our installation support options include assistance with mounting equipment in racks and initialization. Basic maintenance services, such as rebooting of equipment and checking equipment LED lamps, are provided free of charge. In addition, our skilled technicians work flexibly to provide the operational options that customers need, reducing workloads and enabling early detection and prevention of problems.